Refund Policy

This Refund Policy explains our approach to refunds for MedScriptAI subscriptions and top-ups.

1. Subscription Refunds

Monthly subscriptions: Subscription payments are non-refundable. When you cancel your subscription, it remains active until the end of your current billing period. You retain full access to your plan's features until that date.

Auto-renewal: Subscriptions auto-renew by default. You may cancel at any time before the renewal date to avoid being charged for the next period.

2. Top-Up Refunds

Top-up purchases are non-refundable once the additional usage has been accessed. If a top-up was purchased but not used, you may request a refund within 7 days of purchase.

3. Failed Payments

If a payment fails, no charge is applied to your account. You will retain access to your current plan until the end of the billing period. After that, your account will revert to the Free plan if payment is not completed.

4. Duplicate Charges

If you are charged more than once for the same subscription period due to a technical error, please contact us at billing@medscriptai.com. We will investigate and refund the duplicate charge within 5-7 business days.

5. Service Interruption

If MedScriptAI experiences a significant service outage lasting more than 24 hours, affected subscribers may request a prorated credit for the downtime period.

6. How to Request a Refund

To request a refund, email billing@medscriptai.com with your account email, transaction ID, and reason for the request. We will respond within 3 business days.

7. Razorpay Disputes

All payments are processed through Razorpay. For payment disputes, you may also contact Razorpay support directly. However, we encourage contacting us first for faster resolution.

Disclaimer: Refund processing is subject to banking and payment gateway timelines. MedScriptAI reserves the right to deny refund requests that do not meet the criteria outlined above.